Beginning January 2022, your usage will be billed as a calendar month. Your monthly bill will consist of usage consumed from the 1st through the last day of that month. This will be a change from the current cycle, which is usage consumed from 2 split months (11th to the 11th). This will be a much cleaner billing cycle.
Due to this change is cycle, we will be shortening your January bill by 11 days to get the new billing cycle on track. Your January 2022 bill will be usage consumed from December 12, 2021 - December 31, 2021. Moving forward, you will receive your monthly bill around the 10th of each month.
All bills will be due on the 25th of each month. If you are on autopay, the auto draft will be run on the 25th of each month beginning on January 25, 2022. Please plan accordingly.
We feel this change in our billing process will be a positive change to better serve you. If you have questions or concerns, please contact us at 260-726-7121.