Beginning January 2022, we will start billing your usage as a calendar month. Your monthly bill will consist of usage consumed from the 1st day of the month through the last day of that month. This new change will create a much cleaner billing cycle.
To make this change within the cycle, we will be shortening your January 2022 bill by 11 days. Your January 2022 bill will be your usage consumed from December 12, 2021 - to December 31, 2021. Moving forward, you will receive your monthly bill around the 10th of each month. All payments will be due on the 25th of each month.
Due to this change, if you are on autopay, your bill will begin drafting on the 25th of each month starting on January 25, 2022. In addition to this letter, we will be sending autopay members a reminder postcard in December to help ensure that these members do not miss this vital information. Please plan accordingly.
We feel this change in our billing process will be a positive change to serve you better. If you have any questions or concerns, please get in touch with us at 260-726-7121.